Investigation Finds Human Error To Blame For Delayed Response In 4-Year-Old’s Death
- By: NY1 News
An investigation into the city’s 911 system found human error was to blame for a delayed response to an accident that killed four-year-old Ariel Russo in Manhattan in June.
Ariel died after a teen driver ran into her and her grandmother on June 4.
A four-minute delay in dispatching an ambulance to the scene drew scrutiny to the city’s recently upgraded 911 system.
But a new report from the Department of Investigation says that upgrade had nothing to do with the delay.
It found a dispatcher didn’t pass along the call to someone who could send an ambulance.
That didn’t happen until another dispatcher replaced her four minutes later.
She told investigators she didn’t see the call in her system.
Russo’s family said through a lawyer they hope for improvements in training, staffing and equipment, as well as better supervision that will prevent human error.
An FDNY spokesman said in a statement that this confirms what the department has said since the accident.
"DOI’s report confirms what the Department said immediately after this tragic accident – that the delay was caused by human error," reads the statement.